Introduction
We're happy to help you ship boxes from home directly to the DRM warehouse for in-room delivery.
The registration fee is $49.99. If you need packing boxes, we can include a complimentary 5-box kit with tape. A handling fee applies to each box you send.
Freight costs are a one time fee paid to UPS for shipping your boxes to the warehouse
The handling fee includes 1 month of storage and delivery on the featured included dates.
If your items are stored longer than 1 month, additional fees will apply.
- No registration is needed if you already signed up for our Shop and Ship service
Recommended Timeline: Shipping from home
- 30+ days before your return to school: Schedule your boxes and tape
- 10 days before return: Have your UPS pickup scheduled
- 3 days before return: Boxes should be received at the warehouse
Pricing
The more you ship, the more you save. Here's how the pricing works:
- 1-5 boxes at $44.99 per box handling fee + UPS Freight
- 6-9 boxes at $34.99 per box handling fee + UPS Freight
- 10+ boxes at $24.99 per box handling fee + UPS Freight
- Small boxes, sleeves, or envelopes (like an Amazon order for a headset or desk organizer) are $19.99 per box handling fee + UPS Freight.
When purchasing online, the retailer typically covers the UPS freight cost — you only pay the handling fee.
- For overweight boxes (over 50 lbs), there is an additional $25 fee per item.
- For oversized boxes (greater than 6 cu. ft.), there is also an additional $25 fee per item.
- DRM recommends that all packages arrive at our facility at least 3 days before the desired delivery date.
- Packages received after this may not be processed in time for delivery, and extra fees may apply to arrange delivery.
Supply Kit
Once registered, start with scheduling the delivery of your supply kit if you want one.
Click on the top section of your logged in account where it says Supply Kit.
Then select the green box that says Add Included Supply Kit.
Select 1 included supply kit.
Additional 5-box kits can be added at $49.99 each.
Add the address where you want to receive the supply kit. Note: UPS delivers where packages are received.
Select when you want the kit to be shipped by UPS Ground. Remember, packages must be received no later than 2 weeks before your scheduled move.
Save and Submit (click the orange button).
Shipping Labels
Once you have everything packed and you know how many boxes are to be shipped:
Click the Shipping section. It's the 3rd section down from the top.
Select the first green button that says Add Boxes to UPS pickup.
Input student name. (If student is set for the account, this will be pre-filled.)
Add the ship-from address if needed — it's already filled from the supply kit address.
The label form is already set up for our signature boxes. If using different boxes, enter the dimensions and weight.
- Our signature boxes are rated for up to 45 lbs.
- If the box is heavier, additional overage fees will apply.
- If a box's dimensions are greater than what is stated on the shipping label, additional overage fees will apply.
Click Add Another Package and repeat for every box.
Select the orange box at the bottom that says Calculate Pricing.
The estimated cost will appear at the top of the page with a breakdown for freight and handling fees.
Choose your coverage — $200 per box is included by default.
Click the orange button that says Order Labels and Continue.
In the Shipping section you will now be able to print the labels to attach to each related box.
You can cancel extra labels as long as they have not been printed.
Once the UPS scan syncs with your online account you will be able to track its progress.
UPS Pickup
Now that your labels are created, you can schedule a UPS Pickup.
- The first pickup is free. Following pickups are $10 each.
- If scheduling for residential areas, UPS can arrive as late as 9 pm.
In the To Storage section click the green box that says Schedule a UPS Pickup.
Select the date that you want the UPS pickup.
- UPS does not allow pickups to be scheduled until 2 weeks before the desired date. If needed, set a reminder to come back and schedule if it is beyond the 2 weeks.
Enter the address where you want the pickup to occur and add a contact who can be reached in the event of an issue with the pickup.
Select the orange box with Schedule Pickup.
- UPS pickups can be canceled and rescheduled up to the day before.
Delivery Set Up
Navigate to the FROM STORAGE section.
Click on the green button: SCHEDULE DELIVERY.
Select Mover delivery within 4 months of the pickup date, Save and Continue.
Review the date to determine if it is FEATURED or ON-DEMAND.
Featured — these dates are GREEN and have no additional cost.
On-Demand — these dates can be requested for an additional cost (fee shown when you hover over the date) and require approval.
- The card on file will be charged immediately.
- The date is not guaranteed — it requires approval.
- The customer will receive an update on their request via email.
If the date is un-selectable, it is not available.
After selecting the date, set up the primary and alternate (optional) contact details. These are the numbers the movers will call when they are close.
Click SAVE & CONTINUE to move to the next screen.
Enter the delivery location details.
If moving into an off-campus location or the dorm is not listed, select OFF CAMPUS in the delivery location drop-down and enter the full physical address.
Finally, Save & Continue to save all the details. Once back on the main account page, review and confirm the details are reflected correctly.
IMPORTANT: Any change request to the delivery date or location within 2 business days of the scheduled date of service will generate a rescheduling/cancellation charge of $35.
- To avoid this, reach out a minimum of 3 business days before making the change.
Looking to make purchases online?
check out this article for our Shop and Ship service.
https://dormroommovers.zendesk.com/hc/en-us/articles/47340052145421-Shop-and-Ship-Purchase-Online