For Storage Claims
*UPS claims see 'Lost-or-damaged-boxes-while-in-transit-with-UPS' link below
Starting a claim in the account
An investigation can be opened directly from the Dorm Room Movers account.
- Log into the account and open the From Storage section.
- Locate the relevant order and click the “Start Claim” button.
- Follow the on-screen steps to submit the claim form.
An apology message for damages or missing items can be included at the top of the article if preferred, but the process always begins from the From Storage section.
Information to include in the claim
Providing clear details helps the investigating team review the situation quickly and accurately.
Include:
- Description of each damaged or missing item
- Inventory tag numbers, if available
- Approximate value of affected items
- Photos of damage or condition on arrival
- Notes about how the items were packed and labeled
This information assists with locating missing items and confirming the extent of damages.
The investigating team may request additional information in order to continue the investigation.
Delays in providing requested details may cause delays in completing the review.
Failure to respond to a request after one week may result in the claim being denied.
Shipping Claims: Lost or damaged boxes while in transit with UPS
Special note for UPS-delivered damaged boxes
If a damaged box was delivered via UPS, keep the original box and leave the contents in the same condition so a UPS inspector can review the damage.
Further information about claims and coverage can be found in the Terms of Service.