We are sorry to hear UPS was not able to deliver your boxes home successfully.
Most often after UPS has made 1 or more attempts to deliver boxes but is unable to connect with the receiver, they will return the boxes to the original sender (Dorm Room Movers in Scottsdale AZ). This happens when the driver feels it is not appropriate to leave your boxes outside unattended.
Once the boxes are placed in return to sender status, we are unable to get them redirected back to you and will have to wait until they reach our corporate office, usually in 3-5 business days.
We will create new shipping labels and get them back in route to you as quickly as possible once received. The cost of the return freight to Scottsdale and new labels to ship the boxes back will be billed to the card you have on file as soon as the boxes are ready to go.
Feel free to text support at (856) 369-3676 if you have additional questions.