Confirm the correct email address
Before requesting a reset, make sure the correct email address is being used.
- Try any other possible email addresses used in the past.
- Check the inbox and spam folders for recent emails from Dorm Room Movers (DRM).
If Dorm Room Movers emails are found under a different email address, that is likely the account login email.
Request a password reset link or code
After confirming the correct email:
- Click the password reset link provided on the sign-in page (or within this article, if linked).
- Enter the email address or phone number used when the account was created.
- Double-check for typos before selecting “Request Password Reset.”
An email with a password reset link or an SMS verification code is then sent, depending on which option is chosen.
NOTE: If a landline number or an international phone number was used when setting up the account, use the email option for password reset.
If the reset email or code does not arrive
If the reset email or SMS does not appear:
- Check spam, junk, and promotions folders.
- Wait a few minutes and refresh the inbox.
"Invalid token" error when clicking the reset link
Reset links expire after a short period and can only be used once. If you see an "invalid token" error:
- Return to the sign-in page and request a new password reset link.
- Open the new email and click the link promptly — do not use older emails.
- Complete the password reset in the same browser session where you requested it.
- If the error continues after requesting a fresh link, contact support for further assistance.