When do the storage costs get billed?
Our system posts itemized charges to your online account for storage at time of pickup when the service contract is signed and submitted. It it found on the billing page which is accessed by the $ button on the top right part of the page.
There is a three day grace period to allow you a chance to review costs and bring up any discrepancies. At the end of the grace period, the system will automatically charge the card on file. If you wish to apply this to a different card, please make sure to update it in your account online before the grace period expires.
*Monthly Extensions
When storing for longer than 4 months:
- Once the initial 4 month storage period is completed, extension periods will be conducted on a monthly basis.
- Each new billing cycle is automated to bill for the next month at the end of service expiration date.
- This will repeat until a delivery is scheduled.
- If your scheduled retrieval/delivery is within 5 days of your storage expiration date, you may request a courtesy extension at anytime up to 2 business days before your storage expires.
*Self Service
You can set up your recurring monthly extension directly on your account in the In Storage section. You may also choose to pay in 4 month billing cycles.
Note: Once the monthly option is selected, the 4 month billing cycle option is no longer available.